The primary purpose of quality assurance is enhancement of the quality of the client experience and the maintenance of high standards in the context of an increasingly diverse market place and the particular nature of software and website creation.
All staff are expected to take personal responsibility for their own professional quality and standards in all their daily activities.
Staff will exercise this responsibility within a supportive environment where expectations and standards are defined, continuous improvement and innovation are encouraged, development and training opportunities are provided, feedback is actively sought from clients and other influences; and duplication of effort is strenuously avoided.
The quality assurance framework:
Sets objectives rather than dictates detailed procedures and structures;
Promotes consistency rather than standardisation and is underpinned by the concepts of equality and fairness.
Where appropriate, programmers and designers will have significant freedom to tailor their working environment and structures to their own requirements.
All policies and procedures will be well documented and readily accessible to all.
NorfolkBroads.com Ltd will rigorously and continuously monitor the effectiveness of its quality assurance procedures to assure that they are operating in accordance with good practice, in the best interests of all clients.